Privacy Policy
Last updated: November 2, 2026
This policy explains what personal information KNEETIC ("we", "us") collects when you visit our website or buy from us, how we use it, and the choices you have.
Who we are
KNEETIC operates the KNEETIC online store and is responsible for your personal information. You can reach us at support@kneetic.com.
Information we collect
- Order information: your name, email address, shipping and billing address, phone number (if provided) and the products you buy.
- Payment information: payments are processed by our payment providers at checkout. We do not see or store your full card details.
- Communication: messages you send us, for example about an order or a return.
- Device and usage information: your IP address, browser type, device, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
How we use your information
- To process and deliver your order, including sending order and shipping confirmations.
- To handle returns, refunds and customer service requests.
- To prevent fraud and keep our store secure.
- To understand how our website is used and improve it.
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in every email.
- To show relevant ads on other platforms (for example Meta or Google), where you have allowed advertising cookies.
Legal bases (EU/UK customers)
We process your information to perform our contract with you (fulfilling your order), to meet legal obligations (such as tax and accounting rules), based on our legitimate interests (running and securing our store), and based on your consent (marketing emails and advertising cookies). You can withdraw your consent at any time.
Who we share it with
We share your information only with service providers who help us run the store, and only as far as needed:
- Our e-commerce platform and checkout provider (Swell), which hosts our store and processes orders.
- Payment providers that process your payment.
- Shipping carriers and fulfillment partners that pack and deliver your order.
- Analytics and advertising providers, if you have allowed the related cookies.
- Authorities, where we are required to by law.
International transfers
Some of our service providers are located outside your country, including in the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses to protect your information.
Cookies
We use cookies that are necessary for the store to work (for example your cart and checkout). With your consent, we may also use analytics and advertising cookies. You can block or delete cookies in your browser settings; some parts of the store may not work without the necessary ones.
How long we keep it
We keep order information as long as needed to fulfill your order and to meet legal requirements (for example, tax law may require us to keep invoices for several years). Marketing data is kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. California residents can request to know what information we hold and ask us to delete it; we do not sell your personal information. To use any of these rights, email us at support@kneetic.com. You also have the right to lodge a complaint with your local data protection authority.
Children
Our store is not directed at children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page, with the date it was last updated.