Shipping Policy
Last updated: November 2, 2026
Here is everything you need to know about how and when your KNEETIC order ships.
Where we ship
We ship to the United States and most countries worldwide. If your country is available at checkout, we deliver there.
Processing time
Orders are processed within 1–3 business days after payment. Orders placed on weekends or public holidays are processed the next business day.
Delivery time
After dispatch, most orders arrive within 7–14 business days. Delivery times are estimates, not guarantees. Carrier delays, customs checks and peak seasons can add a few days.
Shipping costs
Shipping to the United States is free. For all other countries, shipping costs are shown at checkout before you pay.
Order tracking
As soon as your order ships, we send you a confirmation email with a tracking number where available. If you haven't received it within 1–3 business days of your order, check your spam folder or email us at support@kneetic.com.
Customs, duties and taxes
Orders shipped outside the country they are sent from may be subject to import duties, taxes or customs fees charged by your country. These are set by your local authorities, are not included in our prices, and are the responsibility of the recipient. If you refuse to pay them and the parcel is returned to us, we refund the product price minus any return shipping costs we are charged.
Wrong address
Please check your shipping address at checkout. If you notice a mistake, email us at support@kneetic.com as soon as possible. We can change the address only before the order has shipped. We are not responsible for orders delivered to an incorrect address entered at checkout.
Lost or damaged parcels
If your order hasn't arrived within 14 days after the expected delivery date, or it arrives damaged, email us at support@kneetic.com with your order number (and photos of any damage). We'll work with the carrier and, if the parcel can't be found or the item is damaged, send a replacement or a full refund.