Returns & Refunds Policy
Last updated: November 2, 2026
Every KNEETIC order comes with a 30-day money-back guarantee. Train in your sleeves, and if they're not right for you, send them back for a full refund.
30-day money-back guarantee
You have 30 days from the day your order is delivered to request a return. You can return your sleeves even if you've worn them. We want you to test them properly on your heavy days.
How to return your sleeves
- Email us at support@kneetic.com within 30 days of delivery with your order number and the reason for your return.
- We reply with the return address and instructions. Please don't send items back without contacting us first; returns sent without instructions may not be processed.
- Pack the sleeves securely and send them back. We recommend a tracked shipping method.
- Once your return arrives, we issue your refund within 5 business days.
Return shipping costs
You are responsible for the cost of return shipping, unless the item arrived damaged, defective or wasn’t what you ordered. Original shipping costs, if any, are not refunded.
Refunds
Refunds are issued to your original payment method. Depending on your bank or card provider, it can take a further 5–10 business days for the money to appear in your account. We email you as soon as your refund has been processed.
Wrong size
If your sleeves don't fit, email us at support@kneetic.com within 30 days of delivery. You can return them for a refund under the money-back guarantee and order the right size.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us at support@kneetic.com within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, and you won't pay for return shipping.
Your legal rights
This policy is in addition to, and does not limit, any rights you have under the consumer laws of your country, such as the 14-day right of withdrawal for customers in the EU and UK.